AMC Terms & Conditions

Scope of Service

AMC may include:

• Preventive Maintenance Visits
• Basic Health Checks
• Software Monitoring
• Technical Support
• Fault Diagnostics

Services will be provided according to the AMC package selected.

Exclusions

AMC does not cover:

• Spare Parts Replacement
• Physical Damage Repairs
• Vandalism
• Theft
• Flood, Fire, Lightning
• Third-Party Damage
• Grid Power Failures

Service Response

Response times depend on AMC package level and service location.

Customer Responsibilities

Customer shall:

• Provide safe site access
• Maintain power supply availability
• Avoid unauthorized modifications

Termination

AMC may be terminated if:

• Payments are overdue
• Equipment is altered without approval
• Safety requirements are violated